Shipping policy

We deliver our products ourselves, through our delivery partners, across Cairo and Giza. We don't ship outside these areas or outside Egypt.

Delivery areas and fees

We deliver to addresses up to about 30 km from our branch. When you choose Delivery in the cart, you place a pin on the map and we show your delivery fee, minimum order and estimated arrival time before you check out.
Delivery fees depend on your area and are added to your order in the cart.
Each area has a free delivery amount: orders above it are delivered for free. The amount is shown in the cart.
Each area has a minimum order. Orders below it can't be delivered to that area.
Drinks are delivered within New Cairo only.

Delivery hours and times

Online delivery orders are accepted from 11:00 AM in New Cairo and from 12:00 PM in other areas, until 11:00 PM. Some areas close earlier (10:00 or 10:30 PM); the cart shows the hours for your area.
Orders placed outside these hours can be scheduled for a later time.
You can choose “As soon as possible” or schedule your order for a date and time up to 7 days ahead.
Estimated arrival is between 30 and 150 minutes, depending on your area. Times may be longer during busy periods, holidays or bad weather.
Cookie cakes need at least one day's notice and are delivered or picked up between 12:00 PM and 11:00 PM.

Store pickup

You can pick up your order for free from Dirty Cookie KOV, beside Mivida Gate 6, New Cairo.
Online pickup orders are available from 10:00 AM to 11:00 PM. Orders are usually ready in about 20–30 minutes.
Please enter a phone number we can reach you on (Egyptian, or an international number with WhatsApp or iMessage).

Receiving your order

Please make sure your address, pin location and phone number are correct, and that someone is available to receive the order.
If our courier can't reach you or the address is wrong, we will contact you to arrange a new time. An extra delivery fee may apply.
If anything arrives wrong or damaged, see our Return and refund policy.