Terms of service

These terms apply when you use the Dirty Cookie EG website (dirtycookie-eg.com) or place an order with us. By placing an order, you agree to them.

1. About us

This website is operated by Dirty Cookie EG, Garden 8 Mall, New Cairo, Cairo, Egypt. You can reach us at +20 150 875 3021 or info@dirtycookie-eg.com.

2. Orders

  • An order is accepted once you receive our order confirmation. We may contact you by phone or WhatsApp to confirm details.
  • We may decline or cancel an order, for example if an item is unavailable, the delivery address is outside our delivery areas, or the order details can't be confirmed. If you already paid, we refund you in full.
  • Please check your order, delivery details and phone number before you check out.

3. Prices and payment

  • All prices are in Egyptian pounds (EGP) and include 14% VAT.
  • Delivery fees depend on your area and are shown before you check out.
  • Card payments are processed securely by our payment provider. We don't store your full card details.

4. Products

  • Our products are freshly baked and made by hand, so they may look slightly different from the photos.
  • Product descriptions list ingredients and nutrition information where available. Our products may contain or come into contact with allergens such as wheat (gluten), milk, eggs, nuts, peanuts and soy. If you have an allergy, please contact us before ordering.
  • Products are best enjoyed on the day of delivery. Please follow any storage instructions we give.

5. Delivery, pickup, cancellations and refunds

Delivery and pickup are covered by our Shipping policy. Cancellations, wrong or damaged items and refunds are covered by our Return and refund policy.

6. Promotions and discount codes

Discount codes and offers are subject to their own conditions, can't be exchanged for cash, and may be changed or ended at any time.

7. Use of the website

You agree not to misuse the website, place false orders, or try to interfere with how it works. All content on this website, including our name, logo, photos and text, belongs to Dirty Cookie EG and may not be used without our permission.

8. Liability

We are responsible for providing the products and services you order as described. We are not responsible for delays or problems caused by events outside our control, such as severe weather, road closures or network outages. Nothing in these terms limits your rights under Egyptian consumer protection law.

9. Privacy

We handle your personal information as described in our Privacy policy.

10. Changes to these terms

We may update these terms from time to time. The version on this page at the time you place your order applies to that order.

11. Governing law

These terms are governed by the laws of the Arab Republic of Egypt.